22 Oct 2002

2.3 RC2 Billing Patch Installation

The following is valid only for H-Sphere 2.3 RC2 owners.

To install the patch:

1. Log into your control panel server as root.
2. Download the patch from:
   http://www.psoft.net/shiv/HSUpdate-23/HS23BILLING_PATCH.tgz
3. Unpack the patch:
        tar -zxf HS23BILLING_PATCH.tgz
4. Change dir to where you have unpacked the patch:
        cd HS23BILLING_PATCH
   
5. Type 'make install' to install the patch.
6. Restart Control Panel (see here for instructions).

Note: If you have problems after installing this patch, you can return to the previous state by simply reinstalling 2.3 RC2 upgrade.

Summary Quota Check Utility

There have been cases when the system would overcharge resellers for Summary Quota. This was due to an inconsistency in treating commas as thousand separators in plan edit/creation wizards. Figures larger then 1000 would often be chopped, e.g.: 1,257 would be chopped to 1. And customers would be charged extra/usage fee. To check if there have been any such errors in your system, you should apply the RBillsRecover utility that comes with the patch:

1. Log into your control panel server as cpanel.
2. Execute the following from the command line:
   java psoft.hsphere.converter.RBillsRecover --info

This retrieves the list of affected resellers and the amount their balance must be corrected to.

Do not try to fix it by yourself. Please report it to support@psoft.net, so our support team can complete the process of straightening up your reseller balances and summary bill entries.

Note: This utility is based on the assumption that reseller plans couldn't be configured with less than 5 MB of Summary Quota. It checks bill entries for extra charges for more than 1-5 MB free Summary Quota.